A Case Study of Designing Tapped In
Tapped In is one of the longest sustained online education communities of practice.
Research has shown that student achievement is directly linked to teacher quality. State and national teaching standards provide a framework for teachers’ professional growth that requires teachers to engage in ongoing professional development throughout their careers. The increasing demand for continuous professional development means that providers must expand face-to-face programs to include online activities and content that engage teachers anytime, anywhere. The growing recognition that no single organization can satisfy teachers’ ongoing professional development needs requires that educators and providers form communities to share strategies, resources, and support. Tapped In was developed to support this vision.
Tapped In is a Web-based learning environment created by SRI International to transform teacher professional development (TPD) for professional development providers and educators. Tapped In enables providers to offer high-quality online professional development experiences and support to more teachers cost-effectively. Through Tapped In, educators can extend their professional growth beyond courses or workshops with the online tools, resources, colleagues, and support they need to implement effective, classroom-centered learning activities.
(Background information not presented in the study; gathered from internet resources)
For online communities of practice, such as Tapped In, one important aspect of bonding social capital between the end users and developers of the community computing infrastructure is the feedback that end users provide. This type of social capital grounded in participatory design (between end users and designers) is not typically discussed when people think about designing an online community and its potential social support or resources. However, we would argue that it is necessary to keep the community moving forward, improving its offerings and growing at the same time.
A second design strategy is to provide multiple online gathering places for engagement with a range of community end users. For online communities, this is a design challenge. On the Internet, a gathering place can be a mailing list, a chat room, a virtual world, a blog, or some combination of these spaces (Kim, 2000). Online gathering places, just like their geographical counterparts, nourish relationships, develop a sense of community, and promote social interactions (Kim, 2000).
